Privacy Policy

Last updated: 13 September 2026

This Privacy Policy explains how Takeover Enterprises LLC ("we", "us", "our") collects, uses and protects your personal data when you visit opalreid.com (the "Website"), place an order or contact us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

The controller responsible for your personal data is Takeover Enterprises LLC, a limited liability company registered in the State of Wyoming, United States, which operates the Opal Reid online store. Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email: support@opalreid.com.

Personal Data We Collect

Information you give us

Contact and delivery details: your name, email address, delivery and billing address and, if you choose to provide it, your phone number.
Order details: the products you buy, the order value, and any return or refund requests.
Payment information: payments are processed by our payment providers. We receive confirmation of payment and limited details such as the card type and the last four digits, but never your full card number.
Messages you send us by email or through our contact form.
Account details, if you create a customer account.

Information collected automatically

Your IP address and the approximate location derived from it
Device, browser and operating system information
Pages viewed, products added to your basket, the referring website, and the date and time of your visit
Information stored in cookies and similar technologies (see "Cookies" below)

Information from third parties

Payment providers, for example whether a payment succeeded and the results of fraud checks
Delivery companies, for example delivery status and tracking updates

How We Use Your Data and Our Legal Bases

To process, deliver and support your order, including returns and refunds — performance of a contract with you.
To answer your questions and complaints — performance of a contract, or our legitimate interest in providing good customer service.
To prevent fraud and keep our Website secure — our legitimate interest in protecting our customers and our business.
To keep accounting and tax records and meet other legal obligations — compliance with a legal obligation.
To operate, analyse and improve our Website — our legitimate interests, and your consent where non-essential cookies are used.
To send marketing emails — your consent or, where you have bought from us, our legitimate interest in telling you about similar products. You can unsubscribe at any time using the link in every email.

Where we rely on legitimate interests, we have balanced those interests against your rights. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Our payment providers may use automated checks to detect fraudulent payments; if your payment is declined, you can contact us.

Cookies

We use cookies that are strictly necessary for the Website to work — for example, to remember your basket and to complete checkout. We only use analytics or marketing cookies with your consent, which you can give or refuse through the cookie banner shown when you first visit. You can change your choice at any time by clearing your cookies and revisiting the Website, or through your browser settings.

Who We Share Your Data With

Shopify, the e-commerce platform that hosts our Website and processes orders on our behalf
Payment providers, to process your payment and prevent fraud
Delivery companies and fulfilment partners, to deliver your order
IT, email and customer service providers that support our business
Analytics and advertising providers, only where you have consented to the relevant cookies
Professional advisers, and courts, regulators or law enforcement where the law requires it
A buyer or successor, if our business or its assets are sold or reorganised

Our service providers may only use your data to provide their services to us. We do not sell your personal data.

International Transfers

Takeover Enterprises LLC is based in the United States, and our service providers may process data in other countries, including the United States and Canada. When your personal data is transferred outside the UK, it is protected by an appropriate safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or the transfer is necessary to perform our contract with you.

How Long We Keep Your Data

Order and transaction records: for as long as required for tax and accounting purposes, generally up to 7 years after the end of the financial year in which the order was placed.
Customer service messages: up to 2 years after our last contact with you.
Marketing preferences: until you unsubscribe, after which we keep a record so that we do not contact you again.
Cookies: for the lifetime of each cookie, after which it expires automatically.

Data Security

We use appropriate technical and organisational measures to protect your personal data, including encrypted (SSL/TLS) connections and restricted access. No transmission over the internet is completely secure, but we work to protect your data against loss, misuse and unauthorised access.

Your Rights

Under UK data protection law, you have the right to:

access the personal data we hold about you;
have inaccurate data corrected;
have your data erased;
restrict how we use your data;
object to our use of your data based on legitimate interests, and object at any time to direct marketing;
receive your data in a portable format;
withdraw your consent at any time, without affecting processing carried out before you withdrew it.

To exercise any of these rights, email support@opalreid.com. There is no charge, and we will respond within one month. We may ask you to verify your identity first.

Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

Children

Our Website is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.

Links to Other Websites

Our Website may contain links to websites we do not operate. We are not responsible for their privacy practices, so please read their privacy policies before sharing personal data with them.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.